Customer Care for Element Vape
As a leading Novo 2 e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you have got received an error through your local shipping service and would certainly like to cancel your order, 1st check your email and/or spam filtration to make sure you clicked upon the correct shipping address and/or WEB ADDRESS. Once this offers been done, when you are continue to interested in continuing, basically answer the e mail with the information on your request and you will greatly appreciate any assistance you might offer. For specialized issues, you may need to make contact with customer support via their own phone number: (Toll Free). Alternatively, if an individual have any some other questions, you can send us a great email and we will do our utmost to assist you.
Your package deal appear at your current door within more effective to ten functioning days. Please be aware that shipping times may possibly vary from a single courier company to be able to another. It is therefore, constantly preferable to order with a trustworthy company. To aid ensure your bundle arrives safely, all of us always advise of which you sign your current parcel’s “Thanks For Sending” section in order to arrives. Your nearby delivery services are required to clearly display this signature confirmation on just about all sent items, which includes Element Vape goods.
When your parcel is here at your doorway, you will have to collect that as soon since possible. This is normally done by simply completing a self-addressed, stamped envelope with your return address and tracking number. Upon arrival, ensure that your unit is fully charged and ready to begin using that immediately. Tend not to hold out for your Aspect Vape product to warm up; that cannot be stressed enough, particularly in the case of rechargeable batteries.
As layed out inside the above passage, when shipping to UK residents, shipping will be facilitated simply by among our nationwide network of courier companies, such because DPD, FED EX or UPS — but please allow for additional costs to be obtained into consideration any time placing your order. Customers located within the Republic of Ireland are not authorized to buy online. Within most cases, clients located within the particular Republic of Ireland in europe will be unable to purchase the item by using credit cards or free e cards. All of us are currently experiencing some issues together with credit card fraud in European countries and certain cases, payments made making use of these methods might be declined or perhaps reversed. In inclusion, all deliveries in order to EU customers might be subject to fees and import duties.
When shipping internationally, make sure you note that traditions procedures are incredibly time-consuming and usually require the assistance of a good independent customs agent. In the circumstance of an brought in product, delivery occasions will be based mostly on your courier’s international delivery services and transit periods may greatly go beyond our internal delivery estimates. If you are uncertain of expected flow times, please make contact with us immediately. Worldwide orders will usually arrive within 3 to 5 business days following payment has already been received.
For all those questions relating to this matter, you should note that concerns should be aimed towards our corporate headquarters. Should an individual need for making modifications or inquire concerning our services in general, you may do so in anytime during business hours, Monday through Friday, except Weekend, Wednesday, and Thurs. Should you have any other queries, you can possibly contact our customer service team or perhaps one of the sales representatives on the main office. In case you prefer to place your order on-line, you are delightful to visit our website and follow the simple instructions supplied. All billing in addition to ordering information may be provided in the click associated with a button.
As constantly, we strongly advise that all requests be paid regarding in full before shipping and delivery or delivery associated with products. Any changes to shipping or even delivery policies is going to be clearly indicated after receipt of repayment. In the event of a problem in any merchandise, please contact all of us right away to get a return or replacement. As long because your satisfaction is usually our most important, we all will work with you to make positive that you have got the very best electric products available.